Ordering your handmade memory bear, animal, or cushion is simple — and we’ll guide you every step of the way:

1. Choose Your Keepsake
   Browse our range of memory bears, animals, and cushions to decide which special keepsake you’d like us to create.
2. Message Us on Facebook
   To place your order, please contact us directly via our Facebook page: Made By Andrea. We’ll chat with you about your ideas and explain the next steps.
3. Send Us Your Clothing
   We’ll give you easy instructions on how to safely send your chosen garments — whether that’s shirts, pyjamas, baby clothes, or any other meaningful items.
4. We Create Your Keepsake
   Andrea lovingly handcrafts your piece with care, precision, and attention to detail, transforming your clothing into a beautiful one-of-a-kind keepsake.
5. Delivered with Love
   Once complete, your keepsake is carefully packaged and returned to you, ready to treasure forever.

Memory Animals

• Giraffe – £45
• Duck – £40
• Rabbit – £40
• Large Rabbit – £45
• Dog – £50
• Elephant – £50
• Monkey – £50
• Owl – £50
• Dinosaur – £50
• Lion – £50

Memory Cushions

• Standard Pillow – £25
• Patchwork Pillow – £35

Memory Bears

• Large Jointed Bear – £50
• Medium Jointed Bear – £45
• Small Bear – £40
• Small Hooded Standing Bear – £30

Accessories & Add-Ons

• Mini Hearts – £5
• Caps/Hats (made to fit) – £5
• Flat Cap – £10
• Gilet – £10
• Blazer/Jacket – £15
• Jumpers/Cardigans – £10
• Heart Patches – £7.50
• Charms – £1
• Wings – £1

Personalisation

• Embroidery available on the sole of your memory animal or bear – £2.50 per sole

Delivery

• Royal Mail Recorded Delivery – £5.10

Please note: All orders are placed directly via our Facebook page Made By Andrea. This website is for enquiries and information only.

We understand how precious your memories are, and we treat every keepsake with the care and respect it deserves. Here’s why so many families trust us to create their memory bears and pillows:

• Made with Love and Care – Every keepsake is handcrafted with compassion and attention to detail.
• Bespoke and Personal – Each bear or pillow is unique, created from your chosen clothing and designed to tell your story.
• Trusted by Hundreds – With over 249 five-star reviews, our customers know they can rely on the quality of our work.
• Meaningful, Lasting Keepsakes – We turn cherished garments into beautiful pieces that can be treasured for a lifetime.

At Made by Andrea, it’s not just about creating keepsakes - it’s about preserving memories in a way that brings comfort and connection.

At Made by Andrea, we understand that the clothing you send carries memories, love, and meaning. Every item we create is treated with the utmost care, respect, and attention to detail from start to finish.

We promise to:

• Handle your garments with compassion and sensitivity
• Craft each bear or pillow to the highest standard of quality
• Create a unique, meaningful keepsake that truly tells your story
• Keep you informed and supported every step of the way

Your memories are precious - and we promise to treat them as if they were our own.

At Made by Andrea, every keepsake is handmade with care and attention to detail. To ensure a smooth process and the highest quality of work, we kindly ask all customers to read through our policies and procedures before placing an order.

1. Turnaround Times

• Each item is handmade to order.
• Our typical turnaround time is [insert Andrea’s timeframe, e.g., 4–6 weeks], but this may vary during busy periods.
• If you require your keepsake for a specific date, please let us know before placing your order, and we’ll confirm if this is possible.

2. Supplying Your Clothing

• Customers are responsible for sending their chosen items of clothing to us.
• We recommend sending clothing via tracked delivery for peace of mind.
• Clothing should arrive clean and in good condition.
• Any unused fabric will be returned with your finished keepsake unless agreed otherwise.

3. Handmade Nature & Variations

• Each memory bear or pillow is handcrafted, meaning no two items will ever be identical.
• Patterns, stitching, and fabric placement may vary slightly depending on the garments provided.
• These variations are part of the charm and uniqueness of your keepsake.

4. Returns & Refunds

• Due to the personalised and custom-made nature of our products, we cannot accept returns or issue refunds unless the item arrives damaged or faulty.
• If there is an issue with your order, please contact us within 7 days of receiving your keepsake, and we will work with you to resolve it.

5. Payments

• Full payment is required at the time of ordering to secure your slot in our schedule.

6. Delivery

• Once your keepsake is completed, it will be safely packaged and posted using a tracked delivery service.
• Delivery costs will be confirmed when placing your order.
• We cannot be held responsible for delays caused by postal services once your item has been dispatched.

7. Care Instructions

• Memory bears and pillows are decorative keepsakes and not toys.
• They are not suitable for children under 10 years due to small parts.
• To keep your keepsake in the best condition, we recommend spot cleaning only and avoiding machine washing.

8. Communication & Updates

• We’ll keep you updated throughout the process and confirm when your keepsake is ready for dispatch.
• If you have any questions or special requests, please get in touch before sending your garments.